Customer Relationship Management (CRM)

Many of our retirement customers are focused on improving their ability to provide world-class customer service to their members, retirees and employers. Saber has developed a CRM offering to help our customers implement a customer-centric business strategy that uses technology integration to meet service demands and improve customer service. Below are some of the CRM components Saber has implemented:

• Processes and software to improve call center responsiveness and accuracy
• Automated interactive voice response (IVR) systems to provide 24x7 telephone support to members and employers
• Web self-service capabilities that allows members, retirees and employers, to conduct retirement system business in real time, over the Internet